Category: Business

manned live chat

Does Manned Live Chat Have the Human Touch?

Customer service is usually the only point of contact a customer has with a company. It is there to resolve issues and answer questions –...

data theft

Data Theft: Who is the Hidden Threat?

A report from the Ponemon Institute shows that three out of every four organisations has been hit by data theft or data loss.  And that...

business growth

Is Business Growth Putting you at Risk?

There is constant pressure for business growth and expansion, and the entrepreneurial mindset fuels this. However, businesses undergo...

reputational damage

Can Outsourcing Cause Reputational Damage?

Your promises and your ability to deliver is in the hands of your suppliers.  The risk of reputational damage represents a significant...

paperwork

What are the True Costs of Management Paperwork?

Whatever happened to the paperless office? Many of the UK’s companies are still reliant on archaic paperwork systems to do business, and...

Robert Taylor, Royal Bank of Scotland

Royal Bank of Scotland Connects the Local Business Community

Although networking, itself, has value, there can be much more by making meaningful business connections.  This is the reasoning behind...

credit squeeze bad debt

Are You Exposed to Future Bad Debt?

Businesses with money owed to them often find themselves at the back of the queue when it comes to getting paid. If a company goes into...

business processes

Can Business Processes and Procedures Help Your Survival?

Businesses fail all the time. Around half of UK start-ups fail within five years, according to the insurer RSA, with survival rates lower...

selling your business - man reflecting

Selling Your Business: Why is Timing Crucial?

In his 1977 memoir about the Vietnam war, Dispatches, Michael Herr describes how the longer you serve, the greater your risk of being...

Virtual reality

Can Virtual Reality Boost Your Business Strategy?

Research and development is essential to growth for many businesses, allowing them to bring new products to market, or to keep up with, or...