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quality

Can Focusing on Quality Secure You Consistent Success?

Ensuring the quality of goods and services is essential for any business, but where some are content meeting a certain standard –...

manned live chat

Does Manned Live Chat Have the Human Touch?

Customer service is usually the only point of contact a customer has with a company. It is there to resolve issues and answer questions –...

customers and faceless finance

Are Customers Ready to Say Goodbye to Faceless Finance?

Consumers and customers are individuals and the sheer amount of information available to them has led them to expect to be treated as such....

customer satisfaction

Why is Customer Satisfaction Valuable to Your Business?

Just how important is customer satisfaction to adding value to business? The fact is that without it a business won’t grow. Paul...

Why a Good Car Garage is Great For your Business

Vehicles are essential for many business people and being off the road can prove both costly and frustrating. A recent RAC survey revealed,...