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Paul Lawton CSR

Paul Lawton Reveals Increased CSR Value to Charities

As an operator of a live web chat service, Paul Lawton rarely has time for a break. Wallsend-based Paul founded Chat Heroes in 2015, and...

manned live chat

Does Manned Live Chat Have the Human Touch?

Customer service is usually the only point of contact a customer has with a company. It is there to resolve issues and answer questions –...