Category: Business

Peer Advisory Support groups by Ameena Ahmed Vistage Chair

Is There Value in Peer Advisory Support from Fellow CEOs?

We’ve all heard the phrase “it’s lonely at the top”, and in 2020 chief executives have faced unparalleled pressure from issues such...

Busy Workplace

SMES: When Will You Draw the Line Between ‘Busy’ and ‘Busy Fool’?

As a small business owner, you might typically have mastered your craft across a number of years as an employee before taking the plunge...

Carrot and stick

Could Incentives Make a Difference to Your Sales Success?

The Client P&G Wella Salon Professionals, a leading provider of haircare products through salons. The Challenge The client had been...

Could Referrals Bring In More For Your Sales Team

Could Referrals Bring in More for Your Sales Team?

Turning your sales team in to an unstoppable customer conversion machine is as easy as referrals, according to Tim-Peniston Bird, Founder...

Who’s Really Responsible for Customer Loyalty?

Directors: Who’s Really Responsible for Customer Loyalty?

You only have to look at one of the biggest business triumphs of the digital age – Amazon – to understand how Jeff Bezos’s passion...

Is Poor Customer Retention Stifling Your Growth

Is Poor Customer Retention Stifling Your Growth?

Customer retention is the biggest sales issue businesses have. Most industries see a loss of 20-40% of their customer base each year. The...

Toucan Telemarketing

Turning up the temperature on telemarketing

When you think of telemarketing, it’s all too easy to think of large call centres filled with people reading from a script and calling as...

Empty Cup

Is personal wellbeing key to business wellbeing?

The saying goes that you can’t pour from an empty cup. Yet, CEOs often find themselves sacrificing the illusive work-life balance just to...

data protection

GDPR: Why communication & continuous learning are key to compliance

General Data Protection Regulation, better known as GDPR, was first implemented in the UK in May 2018 and has been an important part of...

Toucan Telemarketing: 20 Years in the Business

As any successful entrepreneur will know, starting a business is no easy feat, but for a company to reach its 20th birthday is particularly...